Sometimes reinstalling the Adobe application and/or restarting can fix those. It could also be one of those head -> desk errors where the application is installed and there is no clear explanation for why the installer can't figure that out.
#ADOBE ZXPINSTALLER INSTALL#
It could be a literal error where they think they've got an app installed but they didn't actually install it. It could be user error like they are trying to install a Photoshop extension into Photoshop Elements. If it's a different error, you can dig into troubleshooting with your user to try to figure out why there's a mismatch. If it's the same error, then perhaps it's related (I still think it isn't). Then try the ZXPInstaller to see what error you get. Perhaps limit it to CS5 if you don't have that installed. You could check this by making a build of your extension that sets a range that does not include your version. I haven't tested this recently, but I seem to remember "not compatible with the installed applications" to mean something like "the extension needs Photoshop but Photoshop is not installed", rather than "the extension needs Photoshop 2014 but Photoshop 2015.5 is installed." This is one of those ones that seems clear but also isn't. When things go wrong the CLI returns error codes that I've cross referenced with some Adobe error messages posted deep in unrelated reference docs that are, at best, vaguely almost helpful. The ZXPInstaller is built on top of an Adobe command line utility, so we're at the mercy of what it can do and what it tells us (the part we contribute here is essentially just a GUI for it).
It provides a drag-and-drop GUI for installation, and a website to which extension developers can point users to. It serves as a replacement for the Extension Manager which no longer is not supported after CC 2014. I could be wrong, but here's why I think this: ZXPInstaller is a simple cross platform (OS X and Windows) installer for third party Adobe extensions (. My gut tells me what your users are reporting is unrelated, you're just hearing about it more because everyone is updating right now. My experience with Adobe things has lead me to always assume the most complicated, convoluted, or unclear possibility is usually the one that is true.
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